Technical Support & Training

Technical Support

If you encounter any difficulty in using Elentra, please email your local Information Technology (IT) or Elentra support contact with a summary of the issue you have encountered or request for support. Please be sure to include as much detail as possible in your request for support.

If you require support from Elentra staff, you may request support by sending an email  to to automatically create a support ticket. 

Your ticket will be triaged using the following ticket severity matrix: